Weeks 1 and 2
Baseline measurement
What happens
Interviews with the people who do this work today, observation of the real flows, reading of the documents. We write the job description: mission, what it does, what it never does, decision rules, thresholds. We connect your tools, read-only first.
What you do
You review and validate the job description. You designate the person who will validate its actions.
What comes out of it
The validated job description. The baseline measurement, for comparison later.




